A little help.

Tell us what happened and what you expected. Helpful details include:

• Your device model and iOS or iPadOS version.
• Your Studuo version and the feature you were using.
• The steps that caused the issue and any error message.

A screenshot can help. Remove personal information first; don’t send passwords, payment details, or private scripts and recordings unless needed for your request.

Check that Studuo has the camera and microphone permissions it needs in your device’s Settings. Check available storage, close other apps using the camera, and try a short test recording.

Before restarting the app, save what you can. Back up important work before updating or reinstalling; deleting the app can remove locally stored projects.

Keep enough free space for both the original recording and the exported video. Check photo or file permissions for your chosen destination, then play the exported file to confirm the picture and sound.

Keep independent copies of important work. Support cannot promise recovery of missing local files. If an export fails, keep the source project and email us the steps and any error message.

For subscriptions billed by Apple, open Settings → your name → Subscriptions → Studuo to manage or cancel. Deleting Studuo does not cancel a subscription. Apple’s cancellation guide ↗

For an App Store refund, visit reportaproblem.apple.com ↗. Eligibility is determined under Apple’s rules and applicable law. Apple’s refund guide ↗

If paid access is missing, check that you’re using the Apple Account that made the purchase, then contact us. Never email your Apple Account password or full payment card details.

AI suggestions can be inaccurate or change your intended meaning. Review facts, names, claims, and wording before recording or publishing.

Features marked experimental may change or behave unexpectedly. Send feedback to support@orbit.day with the feature name and what happened.

In Studuo, open Settings → Share anonymous activity and turn the setting off. This stops future Amplitude analytics events and profile updates, clears local analytics history and queued events, and stays off after reopening or updating the app. Requests already in flight may still complete, and previously uploaded data is not deleted.

The setting currently uses the word “anonymous,” but the data is pseudonymous: an installation identifier links activity across sessions. Analytics currently starts automatically before a separate analytics agreement. Apple’s TestFlight collection is separate and is not disabled by this setting. See the Privacy Policy for details.

Users below the age of legal majority need a parent’s or legal guardian’s permission and appropriate supervision. Review scripts, recordings, and sharing destinations together, and avoid exposing a child’s home address, school, or location. Obtain any legally required permissions before recording or publishing footage of another child.

For a child’s privacy question, contact support@orbit.day. Don’t send unnecessary videos or identifying information about a child. See our recording responsibilities and children’s privacy disclosures.

To request deletion of your analytics, use the analytics deletion-request option in Studuo. It prepares an email to support@orbit.day with your analytics identifier included. Review and send the email to submit the request. The identifier helps us locate records associated with that installation.

This submits a request for support to process; it is not immediate or automatic deletion. We may need proportionate information to verify the request or locate records. To stop future collection, also turn off analytics in Studuo’s Settings. Deletion of existing data does not prevent new events while analytics remains enabled.

You can also email support directly with privacy questions or access, correction, and deletion requests. Include the identifier provided by the app when relevant, and tell us if your request concerns multiple installations. Don’t send passwords, private recordings, or identity documents unless we arrange an appropriate verification method.

Files on your device, exported copies, and personal backups must be managed separately through the app, device, or backup service. See the Privacy Policy for details.